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1. Conditions and procedures for returns or withdrawal from ordered products
If you are not satisfied with the purchased products, you may return them by completing the fields in the form next to this section:
– Send a notification by e-mail to [email protected], stating the reason for your dissatisfaction.
- The consumer has the right to notify the seller in writing that they withdraw from the purchase, without penalties and without providing a reason, within 30 days from receiving the product.
– We will respond to any complaint within 2-3 business days and, if there is no other solution, we will confirm our acceptance of the product return;
– We accept returns only for products in their original packaging and in perfect presentation condition, without being bent, torn or broken. We accept the return of defective/damaged products only if accompanied by a signed declaration under the customer’s own responsibility stating that the defects occurred due to causes other than negligence or incorrect handling.
- We do NOT accept returns for products made according to the consumer’s specifications, unsealed products, distinctly personalized products, or products which, by their nature, cannot be returned or may deteriorate quickly.
– The courier transport costs for sending the parcel to the INATECH PACKAGING headquarters shall be borne by you. INATECH PACKAGING has the obligation, within 14 days from receiving the returned products, to refund their value by transferring the amount to the bank account of the individual/legal entity listed as the “buyer” on the tax invoice;
- Refunds for returned orders or for any amounts paid in excess will be made within 14 days from the confirmation of the return or from the actual collection of the amount through the courier statement or through the bank.
- The transport cost is the customer’s responsibility, and in case of return, the transport fee paid upon delivery is not refunded.
2. For legal entities, please download the refund request form in PDF format. The request must be sent to [email protected]
According to Ordinance no. 34/2014, Article 9, regarding the legal regime of distance contracts: (1) Except for the cases provided under Article 16, the consumer has a period of 14 days to withdraw from a distance contract or from an off-premises contract, without having to justify the withdrawal decision and without bearing any costs other than those provided under Article 13 paragraph (3) and Article 14. (2) Without prejudice to Article 10, the withdrawal period mentioned in paragraph (1) expires within 14 days from: a) the date of conclusion of the contract, in the case of service contracts; b) the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the products, in the case of sales contracts, or: (i) in the case where the consumer orders multiple products in a single order and they are delivered separately, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the last product; (ii) in the case of delivery of a product consisting of several lots or pieces, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the last product or the last piece; (iii) in the case of contracts for the periodic delivery of products over a determined period of time, the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the first product; c) in the case of contracts for the supply of water, natural gas, electricity, when these do not involve sale in a limited volume or set quantity, district heating or digital content not supplied on a tangible medium, the date of conclusion of the contract. (3) The contracting parties shall fulfil their contractual obligations during the withdrawal period in accordance with the provisions of this emergency ordinance.
According to the legislation in force, withdrawal from purchase is applicable only to customers who are natural persons.
Attention: If the product is returned in a condition in which it can no longer be sold as new, for example due to missing active and/or passive components or product damage for various reasons, the consumer is responsible for the diminished value of the product. Therefore, it is the customer’s obligation to report these aspects before sending the product back. At the same time, the return must not be sent until our approval has been received. Also, the product must be packed as well as possible so that it does not suffer damage due to improper packaging.
